Intercom

Third-party audited certification validating personal data protection in cloud services with annual surveillance audits covering privacy controls and data protection measures for cloud service providers.

Third-party audited certification validating privacy information management systems with annual surveillance audits covering privacy controls and data protection requirements for organizations processing personal data.

Third-party audited international standard for AI management systems requiring comprehensive governance, risk management, and ethical AI practices with annual surveillance audits and 3-year recertification for AI system reliability.

A comprehensive audit report that verifies a service organization's controls related to security, availability, processing integrity, confidentiality, and privacy over a period of time (typically 6-12 months)

Organizational policy establishing requirements for antivirus software deployment, configuration, and management across all systems and endpoints to protect against malware, viruses, and other malicious software threats.

Comprehensive governance framework ensuring continuous business operations through documented recovery procedures, backup strategies, alternative site provisions, and tested incident response protocols for maintaining service availability.

Comprehensive recovery framework detailing IT system restoration procedures, recovery time objectives, backup strategies, testing protocols, and incident response measures for maintaining business operations during disruptive events.

Executive-approved security framework establishing incident detection, analysis, containment, eradication, and recovery procedures with defined roles, communication protocols, and post-incident review processes for effective security incident management.

Comprehensive privacy policy outlining data collection, processing, storage, and sharing practices, user rights, and privacy safeguards to ensure transparent and compliant data handling practices.

Security vulnerability disclosure framework establishing clear guidelines for security researchers to report vulnerabilities with defined scope, submission process, and response timelines for coordinated vulnerability management.

Industry-standard questionnaire enabling cloud service providers to document security controls and practices, allowing customers to assess cloud security posture, compliance with industry standards, and third-party risk management capabilities through standardized evaluation criteria.

Security vulnerability disclosure program inviting security researchers to report vulnerabilities with monetary rewards based on severity and impact, enabling proactive security testing and vulnerability management.

Financial protection mechanism providing coverage for business disruptions and financial losses resulting from cybersecurity incidents, data breaches, and other cyber-related events to ensure business continuity and risk mitigation.

Advanced encryption standard implementing 256-bit key length for data at rest protection, providing military-grade security for sensitive data storage and ensuring confidentiality of customer information.

Legal agreement establishing data processing terms, responsibilities, and safeguards between data controller and processor, ensuring compliance with data protection regulations and defining data handling requirements.

Designated data protection officer (DPO) responsible for overseeing data protection compliance, providing privacy guidance, and serving as a point of contact for data protection matters and regulatory inquiries.

Regional data storage options enabling customers to host content in specific geographic regions to meet data sovereignty requirements and compliance with local regulations.

Health Insurance Portability and Accountability Act compliance with Business Associate Agreement support for handling Protected Health Information (PHI) and electronic PHI (ePHI), implementing technical and organizational safeguards, breach notification procedures, and regulatory compliance for healthcare data.

Mandatory employee education program covering cybersecurity best practices, threat recognition, and incident reporting, required within 30 days of hire and annually thereafter to maintain security-conscious workforce.

Comprehensive system status monitoring and reporting infrastructure providing real-time visibility into service availability, performance metrics, and operational health with public status pages and incident communication.

Transport Layer Security protocol implementing TLS 1.2 or higher for data in transit protection, ensuring secure communication channels and preventing unauthorized interception of customer data during transmission.

Formal vulnerability management process including regular vulnerability assessments, patch management with documented SLAs, vulnerability prioritization and remediation based on severity levels, and continuous monitoring of security vulnerabilities.

Regular independent security assessments conducted by third-party experts to identify vulnerabilities and security weaknesses before exploitation, ensuring ongoing security validation.